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Exam Code: 70-764
Exam Name: Administering a SQL Database Infrastructure (beta)
Updated: Jul 16, 2017
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Pass4itsure Latest and Most Accurate Microsoft 70-764 PDF Dumps Exam Q&As:
QUESTION NO: 1
What is the key outcome of keeping commitments to users, team members and organizations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the team’s importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
70-764 pdf Answer: A
QUESTION NO: 2
Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
QUESTION NO: 3
Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise every ones
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
70-764 vce Answer: C
QUESTION NO: 4
You are trying to promote the Service Desk through a variety of recognized and effective
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
QUESTION NO: 5
Which of the following statements about Problem Management is correct?
A. The Service Desk is not responsible for Problem Management but contributes by identifying
B. The Service Desk is not responsible for Problem Management but manages Major Incident
C. The Service Desk is responsible for Problem Management and may be required to work with
technical teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast
70-764 exam Answer: A
QUESTION NO: 6
Which of these options is a primary objective of the Service Asset and Configuration Management
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
QUESTION NO: 7
Which of the following is a key objective of the IT Service Continuity Management (ITSCM)
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
70-764 dumps Answer: B
QUESTION NO: 8
Which of these options would be a typical feature of an On-going survey?
A. It is carried out on a six monthly cycle
B. It is executed as soon as possible after a call is closed
C. It is conducted with a minimum of 10 questions to be comprehensive
D. It is designed to show longer term trends in customer satisfaction
QUESTION NO: 9
Which of these options best describes the value of adopting a resource-planning model?
A. It helps even out the handling of calls across the day or shift
B. It quantifies the staffing required to meet SLA and business needs
C. It provides a sound recruitment base for consistent staffing
D. It boosts staff retention
70-764 pdf Answer: B
QUESTION NO: 10
What is the value of telephone support in a Service Desk?
A. First contact resolution
B. Increased turnaround times
C. Reduced abandon rate
D. Skills-based routing
QUESTION NO: 11
Performing a skills gap analysis and identifying appropriate salary levels are preparatory
requirements for what?
A. Service Desk recruitment
B. Service Catalogue definition
C. Service Level Agreement negotiation
D. Skills Matrix creation
70-764 vce Answer: A
QUESTION NO: 12
Which of these options would be a management activity in directing, controlling and co ordinating
A. Providing guidance to staff when needed
B. Providing an efficient ergonomic office environment
C. Developing and documenting staff management procedures
D. Developing and implementing an effective IT platform
QUESTION NO: 13
Which of these options is NOT likely to be a role of the Service Desk?
A. To balance support expenses to keep IT support performing at the optimum levels of quality
and cost effectiveness
B. To integrate support goals with business goals
C. To provide individual and personal IT support to each business user
D. To report on service breaches and their reasons
70-764 exam Answer: C
QUESTION NO: 14
You are explaining the role of the Service Desk to your new analysts. Which of these options best
describes one of the key requirements?
A. The Service Desks role is to provide a high-quality service promptly and consistently
B. The Service Desks role is to resolve users Problems and record all Change Requests
C. The Service Desks role is to initiate other support teams into the Standard Operating
Procedures of the Service Desk
D. The Service Desks role is to act as a single point of contact for all organisational enquiries
QUESTION NO: 15
Which of these options is NOT a responsibility of the Service Desk?
A. Developing and implementing Service Desk goals that integrate with business objectives
B. Representing the IT organisation to its users
C. Maintaining the highest level of productive IT time for users in accordance with the SLA
D. Providing the user with root cause analysis for Incidents resolved at first level
70-764 dumps Answer: D
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