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QUESTION 57
Which three tasks can an agent perform using email? (Choose three.)
A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk

Correct Answer: ABC Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 58
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco Unified CCX Engine
C. Cisco Unified Operations Manager
D. Cisco Unified Communications Manager
E. Recording Component F. Informix DB

Correct Answer: BEF Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 59
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?
A. 50
B. 150
C. 300
D. 400

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 60
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?
A. 150
B. 200
C. 300
D. 400

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 61
Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)
A. IVR System Prompts
B. Cisco Supervisor Desktop
C. Unified Communications Operating System
D. Cisco Unified Communications Manager
E. Workforce Management

Correct Answer: AC Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 62
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. Control Center on Cisco Unified Contact Center Express Serviceability
B. System page on Cisco Unified Contact Center Express Administration
C. Cisco Desktop Administrator
D. Cisco Unified Communications Operating System Administration

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 63
Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?
A. IPC Resource Calculator
B. CTI Port Calculator
C. Cisco Unified Communications Sizing Tool
D. Cisco Unified CCX Applications Administration

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 64
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
A. one language for both the CAD and the CSD
B. one language for the CAD and a different language for the CSD
C. two languages for the CAD and one language for the CSD
D. two languages for both the CAD and the CSD

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 65
Which statement is true about the default script field when adding an application?
A. When a caller does not enter a choice in a Menu step, it will execute the default script.
B. Any problems running the configured script will cause the default script to be executed.
C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Correct Answer: B Section: 55-74 Explanation Explanation/Reference:
Explanation:
QUESTION 66
Which step can be used to trap runtime script errors and recover gracefully?
A. Set
B. Call Subflow
C. On Exception Goto
D. Get Reporting Statistic

Correct Answer: C Section: 55-74 Explanation
Explanation/Reference:
Explanation:
QUESTION 67
Which two steps check out a database connection from the connection pool? (Choose two.)
A. DB Get
B. DB Read
C. DB Write
D. DB Release

Correct Answer: BC Section: 55-74 Explanation
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QUESTION 68
If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful

Correct Answer: B Section: 55-74 Explanation
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Explanation:
QUESTION 69
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
A. Menu
B. Get Digit String
C. Get Call Contact Info
D. Extended Get Digit String

Correct Answer: A Section: 55-74 Explanation
Explanation/Reference:
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